Shipping Policy
Magnet Technology Hong Kong Limited ships orders to addresses within the regions specified at checkout. Shipping options and costs are presented during the checkout process. Order processing occurs during standard business days. Delivery timelines are provided by the carrier and vary by destination. Magnet Technology Hong Kong Limited does not guarantee expedited delivery times. Customers receive a tracking number via email once the order ships. Magnet Technology Hong Kong Limited is not responsible for delays caused by carriers, customs, or incorrect addresses provided by the customer. Any customs duties or taxes are the responsibility of the buyer. Magnet Technology Hong Kong Limited reserves the right to cancel any order for any reason. If an order is canceled, a full refund is issued to the original payment method.
Return Policy
Magnet Technology Hong Kong Limited offers a strict 14-day no-reason refund policy. The 14-day period begins on the date the customer receives the item. To be eligible for a refund, the customer must request a return within 14 days of receipt. Items must be unused, in the same condition as received, and in original packaging. The buyer completely bears the return shipping costs. Magnet Technology Hong Kong Limited does not provide prepaid return labels. Refund arrival time is at least 14 days from the date Magnet Technology Hong Kong Limited receives and inspects the returned item. PayPal refunds take at least 14 days; however, local laws require up to 30 days for PayPal refunds in some regions. Magnet Technology Hong Kong Limited complies with all applicable local laws. Refunds are not processed for items that fail inspection.
Return Process
Follow these steps to return an item:
1. Contact Magnet Technology Hong Kong Limited at [email protected] within 14 days of receipt. Provide the order number and the item to return. No reason is required.
2. Magnet Technology Hong Kong Limited will provide a return authorization and instructions. Do not ship items without authorization.
3. Pack the item securely in its original packaging. Include all original tags and accessories.
4. Ship the item to the return address. The recipient must be Magnet Technology Hong Kong Limited, the contact phone is +852 4708 9387, and the specific return address is ROOM 405, 4/F, HAPPINESS CENTRE 92 GRANVILLE ROAD TSIM SHA TSUI EAST KOWLOON.
5. The buyer pays all return shipping costs. Use a trackable shipping method. Magnet Technology Hong Kong Limited is not responsible for lost or damaged return shipments.
6. After Magnet Technology Hong Kong Limited receives and inspects the item, a refund is processed. Refund arrival time is at least 14 days. PayPal refunds take at least 14 days, and in some regions local laws require up to 30 days.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period matches the Terms of Service. The customer must contact Magnet Technology Hong Kong Limited at [email protected] within 7 days of receipt. Provide the order number, a description of the damage or defect, and clear photographs. Magnet Technology Hong Kong Limited will review the claim. If approved, Magnet Technology Hong Kong Limited will offer a replacement or a refund. The buyer still bears return shipping costs for damaged or defective items unless Magnet Technology Hong Kong Limited states otherwise in writing. Claims submitted after 7 days of receipt are not eligible for replacement or refund.
Non-Returnable Items
Items must be unused and in original packaging. Items that are worn, washed, altered, damaged after delivery, or missing original tags are not eligible for return. Any item marked as final sale at the time of purchase is non-returnable. Magnet Technology Hong Kong Limited does not accept returns for items that have been used or damaged by the customer. This policy applies to all clothing products sold by Magnet Technology Hong Kong Limited.
Refund Processing
Refunds are issued to the original payment method. Refund arrival time is at least 14 days from the date Magnet Technology Hong Kong Limited receives and inspects the returned item. For PayPal refunds, the refund takes at least 14 days; however, local laws require up to 30 days for PayPal refunds in some regions. Magnet Technology Hong Kong Limited processes refunds in accordance with applicable laws. The customer is responsible for any currency exchange fees or bank fees. If a refund is issued for an order that qualified for free shipping, the original shipping cost is not refunded. Magnet Technology Hong Kong Limited reserves the right to refuse a refund if the return conditions are not met.
Contact Information
For questions about shipping or returns, contact Magnet Technology Hong Kong Limited. Email: [email protected]. Phone: +852 4708 9387. Address: ROOM 405, 4/F, HAPPINESS CENTRE 92 GRANVILLE ROAD TSIM SHA TSUI EAST KOWLOON. Website: babyclothesnban.com.